Our Guarantee to Our Clients
At bhg Chartered Accountants, we are firmly committed to providing a service to our clients that is both personal and highly professional. Our guarantee to our clients acts as an assurance of the quality of our service and is monitored internally and through our Client Care Questionnaire.
Our Approach
- Our aim is to exceed your expectations and to totally delight you with our service quality.
- We will agree a plan and budget for each assignment with you in advance.
- We will monitor progress and you will be notified of any deviations for the plan at the earliest opportunity.
Quality Assurance
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All accounting work will be carried out “in-house” by suitably qualified people.
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We will use reputable practice management tools to monitor progress on all assignments we undertake for you.
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All assignments will be reviewed before completion to ensure they comply with best practice.
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We will review our performance after each assignment and appraise our team to ensure continuous improvement.
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Your feedback is critical to us and your response to our client care questionnaire will be continually monitored.
Adding Value
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Assignments will be reviewed before completion to identify opportunities to add value to you and/or your business.
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You will be contacted regularly irrespective of formalised need and we will actively seek new ideas for you and/or your business.
Communication
- You will always receive a warm welcome and personal attention when you call at our offices.
- Telephone messages will be dealt with as you request within two working days.
- Wherever possible, we will allocate a named team of people to handle your business and tax affairs on an ongoing basis.
- Letters and e-mails will be acknowledged or answered within two days of receipt.
- Subject to receiving all the necessary information from you, draft accounts will be sent for your approval within a month.
- All new clients will be contacted by one of our team within two working days of receipt of a signed engagement letter.
- Our staffing levels will be at a level commensurate with maintaining a first class personal service to all of our clients.
Bernard Harrington
Managing Partner